OUR LOVIN' SUPPORT PAGE



We usually respond to emails within a few hours, but sometimes it takes a little longer. For instance, if you email us in the middle of the night (in the United States), it will probably be the next day before we'll get back to you. Hey, we're dedicated, but we need sleep, too!

In the meantime, take a look at the information below. almost 99% of all your technical problems can be fixed with these instructions...


PLEASE NOTE: Some email accounts such as AOL, Hotmail, Yahoo, etc. have different kinds of filtering systems in place, and often have trouble receiving email for various reasons. If you don't hear back from us within a day or so, please provide us with an alternate email contact address to help us get back to you. (And check your "Bulk" or "junk" email folder in case our reply was filtered as spam.)

Make sure you have added our email addresses to your contacts or address book. (guru @datingadviceguru.com)

If you'd like complete directions on how to "white list" us so that you receive our emails, please click here...

 

PROBLEMS WITH YOUR CD/DVD?


In the event of any problems with your CDs or DVDs that were shipped, please email us with the description of the problem.

Be sure to include the following in your email:
  • Order number
  • Date Ordered
  • Name
  • Complete shipping address
  • Problem description
  • List each CD number affected

We'll be happy to replace any defective products right away.

Remember that your discs will play correctly in almost all current CD and DVD players.

Your CDs or DVDs will be shipped a few days after your order is received. Please be patient with your shipment. If you do not receive it within 10 business days, send us an email with your name, product purchased, your receipt, your email, and your purchase date. We'll be happy to trace it and make sure it's on its way to you.

 

PROBLEMS WITH YOUR DOWNLOAD?

  • If you receive the error: "compressed(zipped) folder is invalid or corrupted," you must download your files again. Your download did not finish and you have only part of the file. (This happens frequently with dial-up or overseas downloads.) Delete your old file and try the download again.

In the event of any problems with your download, be sure you filled out your registration information completely on the thank you page you were sent to after your purchase. You will also receive a confirmation email after you register with a link that you must click to get your passwords (if any.)

  • Remember that you must download all your files FIRST, then you can open them.

  • The e-book PDF files are Adobe Acrobat files. (Make sure you have the latest version of Acrobat from here.)

  • There are only a few reasons your download may not work, and all of them can be corrected:
  1. Browser Security is set too high - Solution: Set your browser security settings as LOW as you can. If they are set too high, you cannot access the downloads or see all the graphics to click on the download page. If you are still having problems, try another browser. My favorite is Firefox, and you can get it here. Also, try downloading from another computer.

  2. Corrupt file - The download did not complete - Solution: re-download it from the page you were given in your receipt. Make sure you are using a reliable internet connection. If you are using dial-up, you may have to try several times.

  3. Password does not work - Solution: Make sure you're using the correct password. Make sure you are typing it EXACTLY as it was given to you, capitals and spaces in the right place. If you are downloading audio, use the password that is on the download page. (Audio subscribers receive their username and password each month in email.) Remember that your audio password is NOT the same as your e-book password. You must register each product on the download page to get your passwords.

 

 

TO CONTACT US...


If you continue to have problems, you can email us with the following information:
  1. Your full name and the email address you ordered from

  2. The specific product you ordered (including the CD number if applicable.)

  3. The receipt number or ticket number you were given when you completed the order - OR the date you ordered

 

 

IMPORTANT: You MUST send us your email address along with your receipt or ticket number in order to receive a support response.